Refund policy

Due to international cross‑border logistics constraints, returning items from overseas is complicated and costly.

We accept refund requests for defective, damaged or incorrectly shipped items only.

Change‑of‑mind returns are not supported.

Refund request must be submitted within 30 calendar days after you receive your parcel.

All claimed items must be unused, unwashed, with original packaging intact, and supported by photos as proof.

We will process your refund request within 48 hours after receiving your application and supporting evidence.

The refund will be returned to your original payment account within 7‑15 working days after approval.

Please contact cloudhanfu@outlook.com before submitting any refund claim.

Return shipping costs will not be covered by our store unless the item arrives defective or damaged.